Privacy Policy

1. Introduction

PinkDolly ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, phone number)
• Appointment and booking details
• Payment information (processed securely through Stripe)
• Communication preferences
• Medical information relevant to beauty treatments (allergies, skin conditions)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your bookings and payments
• Send you appointment reminders and service updates
• Respond to your comments, questions, and requests
• Send you marketing communications (with your consent)
• Comply with legal obligations

4. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Request erasure of your personal data
• Restrict processing of your personal data
• Data portability
• Object to processing
• Withdraw consent at any time

8. Third-Party Services

We may share your information with third-party service providers who perform services on our behalf, such as payment processing (Stripe), email delivery, and analytics.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your country where data protection laws may differ. We ensure appropriate safeguards are in place.

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Phone: +44 7397 526311 / +44 7835 808737
• Email: info@pinkdolly.co.uk
• Location: Essex/London Locations